Successful Communication During a COVID-19 Test

COVID-19 Testing Tips

A new resource is available to help medical professionals communicate successfully with people with disabilities when conducting a COVID-19 test. The two-page handout provides guidance and tips to ensure staff at COVID-19 testing centers and other medical facilities understand how to communicate with people with disabilities and support them during the testing process.

The handout emphasizes that each individual person has their own unique needs and preferences, and it stresses the importance of asking the person with a disability directly how they would like to be supported during the test. The handout provides general tips that would apply to all situations. For example, medical professionals are encouraged to:

  • keep directions clear and simple;
  • be patient and repeat instructions or questions;
  • allow people time to speak and ask for clarification;
  • speak with the person first rather than a companion or attendant; and
  • maintain a calm and friendly tone.

The handout also includes tips for supporting and communicating with people with specific types of disabilities, such as:

  • people with intellectual disabilities and autism,
  • people who are deaf or hard of hearing,
  • people who have a vision impairment or are blind, and
  • more.

People with disabilities and others who will receive COVID-19 tests can also download the handout and take it with them to share with the medical professionals who administer their tests. Download the guide in English and Spanish by clicking below.

Graphic of Successful Communication During a COVID-19 Test Cover art Graphic of Successful Communication During a COVID-19 Test Cover art in Espanol
English Edition Spanish Edition

The handout was developed jointly by the Texas Council for Developmental Disabilities and the Texas Governor’s Committee on People with Disabilities. To find more COVID-19 information, click here.