Electronic Visit Verification Expanding into 2 More Regions


A telephone and computer-based system that documents when attendants and similar service providers start and end their work will expand into two more parts of the state on July 16, 2012, despite concerns by disability advocates. The Electronic Visit Verification system is designed to save money and reduce fraud by ensuring individuals receive the services that are authorized and billed to the state.

Regions Impacted by EVV

The EVV system is currently in three Department of Aging and Disability Services areas:

  • Region 2: Abilene, Wichita Falls and surrounding areas. (Started Feb. 1, 2012)
  • Region 4: Longview, Tyler and surrounding areas. (Started Feb. 1, 2012)
  • Region 9: Midland, Odessa, San Angelo and surrounding areas. (Started March 2011)

It will expand into two more DADS Regions on July 16, 2012:

  • Region 3: Dallas, Fort Worth, Denton and surrounding areas.
  • Region 7: Austin, Waco, Temple and surrounding areas.

For more information, see the DADS regions on “Service Area Maps PDF” on the About DADS webpage.

Services Impacted by EVV

Electronic verification is required for all attendant-like services, including respite, in these programs:

  • Community Based Alternatives (CBA)
  • Community Living Assistance and Support Services (CLASS)
  •  Medically Dependent Children Program (MDCP)
  • Primary Home Care
  • Community Attendant Services
  • Family Care services

Advocate Concerns

Disability advocates expressed concerns about a number of issues, such as:

  • The EVV system causes frustration and problems for some people in the Consumer Directed Services (CDS) program. This includes extra work to maintain and correct records, especially when services are not always provided at home, the worker cannot immediately access a home landline phone each time services start or end, or the individual/family (the CDS “employer”) does not have a computer.
  • Using EVV can affect the relationship between the attendant and the person receiving services.
  •  Some employees have failed to receive timely paychecks.
  • Advocates question if the system actually saves the state money, especially because the system was not designed to serve a community-based population, but those who are home-bound.
  • Individuals in other programs, such as Medicaid personal care, must maintain multiple tracking systems.

For More Information

DADS will hold Town Hall meetings to provide information and answer questions about EVV on:

  • April 20, 2012 in McKinney
  • April 21, 2012 in Grand Prairie

Meetings were already held in Austin and Waco.

Visit the Electronic Visit Verification webpage for more details on the EVV program.